India bags awards for AI-enabled Corona helpdesk

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J P GUPTA

Delhi: AI-enabled MyGov Corona Helpdesk has bagged two awards at the recently held CogX 2020 summit in London.

The awards were won by Technical Partner of MyGov, JioHaptik Technologies Limited in two categories –Best Innovation for Covid-19 – Society and People’s Choice Covid-19 Overall Winner.

MyGov is the world’s largest citizen engagement platform, which facilitates two-way communication between the Government and Citizen and facilitates participatory governance in India.

In the fight against Covid-19, MyGov, JioHaptik Technologies Limited, and WhatsApp team collaborated to develop AI-enabled MyGov Corona Helpdesk in the record time of 5 days including weekend.

MyGov Corona Helpdesk demonstrated the true Public, Private and Public Partnership (PPPP), wherein, Citizen centric services were provided by MyGov, the state-of-the-art technological solution including infrastructure were designed, developed, and deployed by JioHaptik Technologies Limited, and ideas are given by public were factored-in on daily basis to improve the services and solution.

CogX is one of the world’s largest events on AI, held annually in London with over 15,000 participants in attendance from the highest levels of business, government, industry, and research. The Cogx Awards are given out to the best-of-the-best in AI and emerging technologies across the world. 

In response to the COVID-19 outbreak, the ‘MyGov Corona Helpdesk’ has received more than 76 million messages and processed over 41 million conversations. With the active involvement of Government, JioHaptik and WhatsApp, this chatbot has helped over 28 million Indians stay informed while providing a platform to get the latest information on Covid-19, curb rumors, and misinformation.

MyGov CEO Abhishek Singh said that the right communication strategy and leveraging technology is an important strategy to deal with the pandemic. Digital India has made a solid foundation. It has been the endeavor of Digital India and its initiative MyGov to act as a bridge between citizens and government and ensure citizen participation and information dissemination on platforms that most citizens use.

Towards this objective, MyGov Corona Helpdesk, developed in partnership with JioHaptik and WhatsApp, has really helped improve our outreach and engagement. The chatbot engages citizens in a user-friendly manner with personalized information and updates on COVID-19, government advisories, advice of medical experts, stories of COVID19 survivors, myth busters, and musical interludes through the positive harmonies campaign that also ensures that people are relaxed and stress-free. Innovative use of infographics, videos, and podcasts has ensured that MyGov Corona Helpdesk remains a true friend of citizens in this crisis.

Speaking on the win, Haptik CEO and Co-Founder Aakrit Vaish said the Government’s support was a key driver in building the ‘’MyGov Corona Helpdesk’’ in the record time.

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